Your right to privacy
Welham Jones, (the Company) understands its obligations in regards to your fundamental right to privacy and has systems and controls to ensure that your rights and freedoms are protected. The Company undertakes to meet its obligations under the Data Protection Act, the Privacy and Electronic Communications Regulations and the EU General Data Protection Regulation (GDPR).
Your personal information will be processed by the Company in accordance with this privacy notice.
Your personal information is required to enable us to provide you with funeral, memorial and related services, for example donations, and to contact you, either in writing, by email or telephone before, during and after such services have been supplied. Please be aware that GDPR only applies to the living, nevertheless the data we ask of your loved one, relative or friend is needed for legal reasons and to provide our services to you and will be treated in the same way as the data we process from you.
Such data includes, without limitation, date of birth, religion, bank details, payment card numbers etc. We only ask for the bare minimum data to enable us to fulfil our obligations and services to you, our client and it will be destroyed securely after its use.
Other than in the pursuance of the services we offer you and for legal reasons we will not provide your data to or knowingly allow it to be used by any third party. If we become aware that your data has been stolen we will endeavour to notify you.
Your personal data is essential to enable us to provide the services requested, without which we may not be able to provide the services requested.
Because the processing is necessary for the performance of a contract to which you are a party, or in order to take steps at your request prior to entering into a contract, for compliance with any legal obligation to which we are, or might become in the future, subject for the performance of a task carried out in the public interest, for the purposes of our legitimate business interests.
We will record your information exactly as you provide it. You may ask us to update it at any time and we will do so promptly.
To contact you to ensure that our records of your personal information are correct, to respond to questions or complaints you have about our services or other actions carried out during the course of our business, to update you with changes in our terms and conditions of business, for research and analysis relating to the performance of our business and understanding the changing needs of our clients, to review, improve and develop services we offer or handle complaints, to pursue debts or unpaid fees.
You have the right to object to processing for these purposes and we shall cease unless we can show we have compelling legitimate grounds to continue.
We will ensure that your data is only accessible to authorised people in our business and will remain confidential at all times. Appropriate security measures will be in place to prevent unauthorised access, alteration, disclosure, loss, damage or destruction of your information.
If we have a contract with another organisation to provide us with services or a service on our behalf to process your personal information, we’ll make sure they give reassurances regarding appropriate security measures in place and only process your information in the way we’ve authorised them to. These organisations won’t be entitled to use your personal information for their own purposes.
We will share your information with:
We may use the information provided now and in the future to carry out direct marketing activities as these are legitimate interests pursued by us. You can choose which method you’d prefer we use to contact you (by mail, email or telephone) and you have the right to object at any time to the use of your personal data for this purpose and after such notice we will cease marketing activity. Please see our contact details at the bottom of this document.
In line with The Telecommunications (Lawful Business Practice) (Interception of Communications) Regulations 2000 we may record incoming or outgoing telephone conversations for the following purposes:
We will not keep your information for longer than is necessary. We are currently required to maintain financial information for a period of 7 years and some of this information may include your personal information. Should this period change we reserve the right to keep your information for as long as is legally required.
You may at any time ask for a copy of the information we hold about you – it is your legal right. We will provide you with a copy of any non-exempt personal information within one month unless we ask you for an extension of time. To protect your personal data, we will ask you to verify your identity before we release any information. We may refuse your request if we are unable to confirm your identity.
You have the right, on grounds relating to your situation, at any time to object to processing which is carried out as part of our legitimate interests or in the performance of a task carried out in the public interest. We will no longer process your data unless we can demonstrate that there are compelling legitimate grounds which override your rights and freedoms or unless processing is necessary for the establishment, exercise or defence of legal claims. You have the right to object at any time to processing your personal data for marketing activities. In such a case we must stop processing for this purpose.
In addition to the rights above, you have the additional following rights:
You can contact us about any data protection or marketing issues by:
• Writing to: Welham Jones, London Road, Dunton Green, Kent TN13 2TD
• Telephoning: 01732 808308
• Emailing: email@example.com
• By writing to the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• By telephoning: 0303 123 1113
• By emailing: firstname.lastname@example.org
• By using their website: https://ico.org.uk/for-organisations/report-a-breach/